TERMS OF USE
Effective Date: June 2026
Welcome to Charlotte Hands. These Terms of Use govern your access to and use of the Charlotte Hands website, online forms, service request channels, communications, and related digital features operated by Charlotte Hands LLC, doing business as Charlotte Hands, where applicable.
By accessing this website, submitting a request, communicating with us, or using any part of our services, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, you should not use this website or submit a service request.
Charlotte Hands provides coordinated property service support for residential, commercial, and property-related needs. Our role may include receiving requests, reviewing service needs, coordinating execution, communicating with customers, assigning work, managing operational follow-up, and supporting resolution when appropriate.
Charlotte Hands may perform certain services directly through its own team and may also coordinate services through independent third-party providers. Charlotte Hands is not a public marketplace, open directory, staffing agency, employment agency, or general contractor platform.
You may use this website for lawful purposes only. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, submit false or misleading information, copy or misuse our content, or use the website in a way that could harm Charlotte Hands, its customers, providers, systems, or reputation.
We may restrict, suspend, or refuse access to the website or services if we believe the use is improper, unsafe, fraudulent, abusive, or inconsistent with these Terms.
Submitting a request through the website does not guarantee acceptance, scheduling, pricing, availability, completion, or a specific service outcome. Each request may be reviewed based on location, scope, timing, service type, provider availability, operational fit, safety, and other relevant factors.
Charlotte Hands may contact you for additional information before confirming whether a request can be handled. A request is not confirmed until Charlotte Hands communicates acceptance or scheduling confirmation.
You are responsible for providing accurate, complete, and current information when submitting a request. Charlotte Hands is not responsible for delays, missed communications, incorrect estimates, failed scheduling, or service issues caused by incomplete or inaccurate information provided by you.
Any estimate, quote, range, or pricing information provided before service is based on available information at the time and may be subject to change if the actual scope, conditions, access, materials, timing, urgency, or service requirements differ from what was originally described.
Payment terms may vary depending on the type of service, customer relationship, provider arrangement, or operational scope. You agree to pay all approved charges, fees, taxes, and costs associated with confirmed services.
Charlotte Hands may require approval, deposit, prepayment, written confirmation, or other payment arrangements before coordinating or performing services.
You are responsible for providing safe, timely, and reasonable access to the property or service location. If access is unavailable, unsafe, restricted, delayed, or materially different from what was represented, Charlotte Hands may reschedule, cancel, modify pricing, or decline the request.
Cancellation terms may vary depending on the service type, provider assignment, scheduling window, materials, preparation, travel, or urgency. Charlotte Hands may charge reasonable fees for late cancellations, missed appointments, or unavailable access when applicable.
Charlotte Hands may coordinate services through independent third-party providers. These providers are separate businesses or individuals and are not employees of Charlotte Hands unless expressly stated.
Charlotte Hands may review, organize, communicate with, assign, or coordinate providers as part of its operational process. However, independent providers remain responsible for their own tools, personnel, licensing, insurance, methods, workmanship, safety practices, legal compliance, and business operations.
Charlotte Hands does not guarantee the conduct, availability, technical performance, licensing status, insurance status, or specific results of any independent third-party provider beyond the level of coordination and operational oversight reasonably provided by Charlotte Hands.
Charlotte Hands is committed to responsible coordination, communication, and follow-up. However, property services may involve conditions outside our control, including property condition, hidden defects, prior work, weather, access limitations, customer instructions, third-party performance, supply availability, and safety concerns.
Charlotte Hands does not guarantee any specific outcome, timeline, appearance, repair result, cost savings, performance level, business result, property condition, or customer expectation unless expressly agreed in writing.
Any future service assurance, satisfaction process, corrective process, or guarantee program will apply only if expressly published or agreed by Charlotte Hands and will be subject to its stated limitations.
If there is a concern with a coordinated or completed service, you should notify Charlotte Hands as soon as reasonably possible, preferably within 72 hours after the service is completed or the issue becomes apparent.
Charlotte Hands may, at its discretion, review the issue and determine an appropriate response. This may include communication with the provider, additional information gathering, coordination of a follow-up visit, reassignment, adjustment, partial credit, partial refund, or other reasonable action.
Charlotte Hands does not promise that every issue will qualify for correction, refund, credit, or re-service. Resolution decisions depend on the nature of the request, documented conditions, provider findings, customer instructions, access, timing, and other relevant circumstances.
You agree to act in good faith when using Charlotte Hands services. You are responsible for:
Providing accurate request information.
Disclosing known risks, hazards, property limitations, or special requirements.
Providing safe and lawful access to the property.
Securing pets, valuables, restricted areas, and sensitive materials.
Obtaining any required permissions from property owners, tenants, associations, or managers.
Reviewing and approving relevant scope, pricing, or scheduling information.
Paying approved charges when due.
Charlotte Hands is not responsible for issues caused by undisclosed conditions, unsafe access, inaccurate information, unauthorized requests, or customer failure to meet these responsibilities.
You may not use Charlotte Hands services or website to submit fraudulent requests, harass providers or staff, interfere with operations, solicit providers outside approved channels, copy business systems, reverse engineer processes, misuse contact information, submit unlawful content, or engage in activity that violates applicable law.
Charlotte Hands may decline, cancel, or terminate service relationships where misuse, abuse, fraud, safety risk, nonpayment, or operational conflict exists.
All website content, brand assets, copy, names, slogans, structure, service concepts, visual materials, logos, graphics, designs, processes, and related materials are owned by or licensed to Charlotte Hands unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell, imitate, scrape, reverse engineer, or commercially exploit any Charlotte Hands content, brand material, operational structure, or service presentation without prior written permission.
The names “Charlotte Hands,” “Get It Handled,” “Your Property. Fully Handled,” “Handled Perfectly,” and related brand expressions may be protected brand assets of Charlotte Hands.
The website may include links, integrations, forms, tools, maps, payment processors, communication platforms, or third-party services. Charlotte Hands is not responsible for the content, security, availability, practices, or policies of third-party websites or platforms.
Your use of third-party services may be governed by their own terms and privacy policies.
Your use of the website and submission of information are also governed by our Privacy Policy. By using the website or submitting a request, you acknowledge that Charlotte Hands may collect, use, and process information as described in the Privacy Policy.
The website and related digital features are provided on an “as is” and “as available” basis. Charlotte Hands does not warrant that the website will be uninterrupted, error-free, secure, current, or free of harmful components.
To the fullest extent permitted by law, Charlotte Hands disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and reliability.
To the fullest extent permitted by law, Charlotte Hands, its owners, managers, employees, contractors, representatives, affiliates, and service providers shall not be liable for indirect, incidental, consequential, special, exemplary, punitive, or lost-profit damages arising from or related to your use of the website, submission of requests, coordinated services, third-party provider conduct, delays, cancellations, access issues, or service outcomes.
To the fullest extent permitted by law, Charlotte Hands’ total liability for any claim related to a specific service shall not exceed the amount actually paid to Charlotte Hands for that specific service, unless a different amount is required by applicable law.
Nothing in these Terms is intended to limit liability in a way that is prohibited by law.
You agree to defend, indemnify, and hold harmless Charlotte Hands, its owners, managers, employees, contractors, representatives, affiliates, and service providers from and against claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, inaccurate information, unauthorized requests, violation of these Terms, violation of law, unsafe property conditions, nonpayment, or infringement of third-party rights.
Charlotte Hands may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.
These Terms are governed by the laws of the State of North Carolina, except where applicable law requires otherwise.
Charlotte Hands primarily operates from the Charlotte, North Carolina region and may coordinate or provide services in surrounding communities located in North Carolina and South Carolina. Service availability may vary based on location, provider availability, licensing requirements, insurance requirements, operational capacity, and applicable regulations.
When services are requested, coordinated, or performed outside North Carolina, including within South Carolina, additional local, county, municipal, state, licensing, insurance, tax, or regulatory requirements may apply. Charlotte Hands reserves the right to decline, modify, delay, condition, or discontinue any request when operational, legal, regulatory, safety, or compliance considerations make the request unsuitable.
To the fullest extent permitted by law, any dispute arising from or relating to these Terms, the website, or Charlotte Hands services shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.
Nothing in this section is intended to limit any rights, protections, or legal remedies that may be required by applicable law.
19. Contact Information
If you have questions about these Terms, contact Charlotte Hands at:
Charlotte Hands LLC
Email: hello@charlottehands.com
Website: charlottehands.com
